Beginning in March 2020 when every nation started to gradually lockdown, follow social distancing and businesses started working from home. In this pandemic, the need for business telephones despite the availability of personal phones is ever increasing. A well-engineered telephone systems like IP telephony can help increase productivity. Let’s have a look in the below video, how VoIP telephones have served to working professionals in these trying times. If you are looking for the business phone system to increase the performance of your team, contact Necall Voice and Data services today.
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In this pandemic, the need for business telephones despite the availability of personal phones is ever increasing. A well-engineered telephone systems can help increase productivity. The times of using PSTN are gone and businesses are moving towards IP telephone systems. IP stands for Internet Protocol. IP phone converts the voice signal into small data packets and sends it to the user over the internet. It is safer than PSTN lines. Setting up an IP phone system can help provide all the benefits of a unified communication system. Watch out this video NECALL Voice & Data provides a range of IP telephone systems in Australia. Get in touch with us now!
We know that new advancements in communication technology are made almost every day. The more they revamp, the better connected we are. It has reached people on an individual level and made their lives easier. Advanced business phone systems help connect businesses with customers in a hassle-free way not just locally, but a business expansion on the global scale. There are different options of communication available to businesses worldwide. Many of us don’t know the difference between a business phone service and a business phone system. Let us look at them closely and determine the functionalities that differentiate both. Watch this video for more details: Contact our experts at NECALL Voice & Data today on 08 9455 3122, or use our online contact form located here.
Why Choose the SL2100
The way we do business and the way we communicate is changing rapidly. Mobility has become commonplace, customer expectations have soared and productivity is crucial. The SL2100 galvanises your team. In turn creating a positive customer experience that generates repeat business. NEC's UCE puts your employees back in control. Communications are centralised and accessible from virtually anywhere. Employees decide when and how they want to be contacted making them more efficient and productive. Administrators manage the entire system from their web browser - a single window to manage everything from desk phones to mobile UC clients. UCE can connect to your corporate Active Directory (or LDAP directory) and automatically provision phones, voicemail and UC clients for your employees - reducing data entry errors, speeding up moves, adds and changes and ultimately improving employee satisfaction. UCE is the communications solution your organisation needs. UCE Desktop With UCE Desktop you get access to an always up-to-date searchable directory, real-time presence information, instant messaging, communication history, visual voicemail*1 and the ability to control conferences. You decide which phones you want to control and which phones you want to ring based on your status. You can IM and see the presence of people outside your ogranisation even if they are using another UC solution.*2 With UCE Desktop you are in total control of your communications. UCE Mobile Being mobile should not mean you are isolated from your colleagues. UCE Mobile allows you to see your colleagues at a glance complete with their presence status. Getting in contact is as simple as a tap to instant message, email or call. You can control any phone, or use your smart device as a Wi-Fi extension or a mobile extension over mobile data. While on a desk phone call you can bring the call to your smart device with a tap of a button. UCE Integration With NEC Unified Communications for Business you can tightly integrate your IT and communications solutions. With standard development tools like Java, .NET and SOAP, developers can take total control of their platform. With UCE’s XMPP support you can integrate chat and presence into your business applications. Imagine your staff off-site having the ability to send an instant message to your finance system to check stock levels, outstanding orders and prices. Benefits of UCE Integrated directory – you can lookup contacts from your corporate directory, your Outlook contacts or even personal entries complete with associated profile pictures – you will always have the numbers you need no matter where you go. Real-time presence – knowing someone’s details is great but knowing if they are available to communicate with is game changing. From your PC, your phone or even the web, you can instantly see if the person is available to communicate by looking at the simple colour coded icons - making communication fast and simple. Click to call – never type a number to call again, look up the person you want to call and simply click to initiate the call. Or highlight the number on your PC from a web page, Office application or a text entry field and press a shortcut key to dial the number. Control any phone – with UCE you can work anywhere and control any phone. If you are working in a temporary office or at home, type in your new number into your UCE client and have calls to your desk automatically routed to the new phone. Click to call from the application and the system will initiate the call from the new phone – all calls are charged back to your company’s phone system, and the person called only sees your business number. Intelligent calling – you control how you want to be contacted, based on the number of the person who is calling and your presence. When you are at your desk calls ring on your desk phone. When away you can have calls ring your cordless, mobile and desk phones. If your boss calls and you are in a meeting (based on your outlook calendar) automatically send the call to your mobile and all other calls go straight to voicemail. You only ever need to tell people your desk phone number and you are always contactable. Send instant messages – Send messages to a single person or to a group and chat in real time. Enables users to get the information they need without being as intrusive as a phone call or a face to face meeting. Communicate with anyone – by using open standards it is possible to integrate your IM and presence with others outside your organisation, so you can see if your business partner or customer is available to communicate. From there you can simply click to call or send instant messages. UCE at Your Desk Personalise your experience
Always know what is going on UCE Desktop Client enables you to determine the real-time status and availability of your colleagues with just a quick glance. Next to a contact you will see a green, yellow or red icon representing the contacts availability.
Need to be somewhere else? While you are talking on your desk phone you can press a button on your phone or on the UC client to send the call directly to your mobile. When you get back to your desk, you can press it again to bring the call back to your desk phone - simple. Screen your calls When your desk phone rings, you will get a screen pop telling you exactly who is calling (complete with picture and contact details). You get the option to answer the call on your desk phone, send it to voicemail, or deflect it to any other number you choose. Be alertYou can set an alert to be notified when a contact you need to talk to changes their status. You will receive a screen pop allowing you to simply click to call or IM. Automate your communications You can choose which phones you want to ring and when. When someone calls your desk phone you can decide which phones you want to ring, based on your presence status and the caller’s ID. While out and about Being away from the desk does not mean you need to be isolated and non contactable. NEC’s UCE mobility allows you to handle your communications while you are away from the desk. Available on Apple and Android smartphones you get access to the complete directory, presence, instant messaging and call control capabilities you had while at your PC. You also have the option of running your UC client as a softphone on your mobile device allowing you to use your mobile as a Wi-Fi extension, or even over the mobile data network (requires Session Border Controllers to be installed on site). You can easily move calls between your desk phone and mobile phone. You might answer the call on your desk phone, press a button to move it to your mobile so you can check something in another location, then press the button again when you return to your desk to continue the call on your desk phone. Simple to Manage You would think that all of these great features would be difficult to manage but with UCE it is not. Administrators control the entire system from the UCE Manager. The UCE Manager is a powerful web based management platform that allows complete control over your phone system and the UCE applications. Adding, deleting and changing a user’s phone can be done from a web browser from virtually anywhere. When linked to your corporate directory, the UCE Manager can even synchronise directory changes, allowing it to automatically provision new phones when a new employee starts or update existing phones as people move or change names. Administrators can easily manage day to day tasks like creating and moving phones, updating button layouts and setting call forwarding. But they can also perform detailed tasks like checking trunk utilisation or view traffic reports to ensure the network is performing as expected. Linked to a Network Management System, the UCE manager will raise UC related alarms to ensure your network team is on-top of any possible situation. Large configuration changes can be configured during office hours and then scheduled to run overnight, alerting you of any problems in the morning. If something does go wrong you can either have the system roll back the changes or complete what it can and warn you of the problems. UCE Manager makes managing your UC environment simple. The UNIVERGE SV9500 Communications Server is a robust, feature-rich platform, perfect for geographically distributed enterprises and governments. With its fully integrated Unified Communications capabilities the SV9500 will empower your users, allowing them to communicate in new and exciting ways. A complete solution with video and audio conferencing, messaging, directory, presence, contact centre, soft phones and mobile clients. The UNIVERGE SV9500 provides the communications features Australian enterprises demand.
The UNIVERGE SV9500 offers:
Business Agility Adaptive IT and empowered mobile workforces that are more responsive to business. Cloud Delivery Flexible deployment models that enable business growth and increased efficiencies Collaborative Communities Powerful tools that provide a rich user experience for collaboration across organisations. Assured Services High availability, secure and scalable infrastructure designed for business continuity. A platform that grows with your business Blade architecture High density traditional services like analogue phones and ISDN interfaces can be plugged into the 7RU PIR (18 cards per PIR). Alternatively 1RU multiple purpose chassis or 2RU UG50 gateways can be deployed anywhere in your network to accommodate conferencing, SIP trunks, ISDN, analogue or digital phones. Scales with you One SV9500 delivers over 6,000 IP extensions. One 7U chassis can power nearly 300 traditional phones. Need more? Chain multiple PIR’s in a stack. You now have a system capable of nearly 6,000 traditional phones. Still need more? Link multiple stacks on the same site or spread across the globe - up to a maximum of 192,000 extensions. Easy to manage The UCE manager is an intuitive, easy to use, web - based management tool for managing phones, unified messaging and all of your unified communications clients. Integrated to your corporate directory phones can be provisioned and kept up to date automatically. Phones can detect the SV9500 settings, so you simply plug in a new phone and log -in - no need to configure each and every phone. Easy to deploy, built to last The SV9500 is built to be distributed. Place SV9500’s in your data centres to handle the load. You can further improve reliability with redundant power, LAN and CPU’s. Deploy 1RU multi –purpose chassis for small sites and for connecting traditional services in remote locations. Deploy survivable media gateways for larger sites. If the WAN fails, the system will continue functioning with no need for user intervention. Unified Communications for Enterprise Integrated directory You can lookup contacts from your corporate directory, your Outlook contacts or even personal entries complete with associated profile pictures – you will always have the numbers you need no matter where you go. Real-time presence Knowing someone’s details is great but knowing if they are available to communicate with is game changing. From your PC, your phone or even the web, you can instantly see if the person is available to communicate by looking at the simple colour coded icons - making communication fast and simple. Click to call Never type a number to call again, look up the person you want to call and simply click to initiate the call. Or highlight the number on your PC from a web page, Office application or a text entry field and press a shortcut key to dial the number. Send instant messages Send messages to a single person or to a group and chat in real time. Allowing users to get the information they need without being as intrusive as a phone call or a face to face meeting. Control any phone With UCE you can work anywhere, and control any phone. If you are working in a temporary office or at home, type in your new number into your UCE client and have calls to your desk automatically routed to the new phone. Click to call from the application and the system will initiate the call from the new phone – all calls are charged back to your company’s phone system, and the person called only sees your business number. Intelligent calling You control how you want to be contacted, based on the number of the person who is calling and your presence. When you are at your desk calls ring on your desk phone. When away you can have calls ring your cordless, mobile and desk phones. If your boss calls and you are in a meeting (based on your outlook calendar) automatically send the call to your mobile and all other calls go straight to voicemail. You only ever need to tell people your desk phone number and you are always contactable. Communicate with anyone By using open standards it is possible to integrate your IM and presence with others outside your organisation, so you can see if your business partner or customer is available to communicate. From there you can simply click to call or send instant messages. Simplify your purchase Confusion and agitation are a thing of the past with the SV9500’s simplified user license structure. Just pick and choose which features your employees require (Basic, UC or UC plus). It really is that simple. The UNIVERGE SV9300 Communications Server is a robust, feature-rich, Unified Communications solution that is ideal for small and medium-sized businesses. With its fully integrated Unified Communications capabilities the SV9500 will empower your users, allowing them to communicate in new and exciting ways. A complete solution with video and audio conferencing, messaging, directory, presence, contact centre, soft phones and mobile clients. The UNIVERGE SV9300 offers:
Blade architecture Mix and match the right blades to deliver the perfect communications platform for your business.
One SV9300 delivers over 1,000 IP extensions. Add a 2RU blade chassis for up to 108 traditional services. Need more? Chain multiple 2RU chassis (up to 3) in a stack. You now have a system capable of over 300 traditional services. Still need more? Link multiple stacks on the same site or spread geographically for over 1,500 traditional services. Easy to manage The UCE manager is an intuitive, easy to use, web - based management tool for managing phones, unified messaging and all of your unified communications clients. Integrated to your corporate directory phones can be provisioned and kept up to date automatically. Phones can detect the SV9300 settings, so you simply plug in a new phone and log -in - no need to configure each and every phone. Unified Communications for Enterprise UCE Desktop With UCE Desktop you get access to an always up-to-date searchable directory, real-time presence information, instant messaging, communication history, visual voicemail and the ability to control conferences. You decide which phones you want to control and which phones you want to ring based on your status UCE Mobile Being mobile should not mean you are isolated from your colleagues. UCE Mobile allows you to see your colleagues at a glance complete with their presence status. Getting in contact is as simple as a tap to instant message, email or call. You can control any phone, or use your smart device as a Wi-Fi extension or a mobile extension over mobile data. UCE Desk Phone When people call you, you will see the picture of the person calling and their contact details directly on your desk phone. Caller details and photos are retrieved from your personal and corporate directories ensuring they are always up-to-date. Waiting for your PC to start up? You can even search your corporate / personal directories or see your missed communications history all from your desk phone. UCE Manager Managing a complete communications network can be overwhelming, but UCE Manager makes it easy. From a web browser your staff can manage their day to day maintenance with a simple to understand web interface. UCE manager can monitor your corporate directory and when a change is detected, automatically update your communications platforms - no re-entry, no errors. UCE Emergency Unfortunately sometimes emergencies happen. If an employee on your site dialled 000 - would you know? With Unified Communications for Enterprise you can have designated staff alerted when someone dials 000. The alert provides important information such as the name of the person making the call and where they are located. Your emergency response staff can then either silently monitor or conference in on the call to better understand the emergency. Unified Messaging Your customers expect to be able to get in touch with you easily. They don’t want long wait times and they will demand smart contact capabilities. To be responsive to these needs, your employees must have tools at their disposal that help eliminate long call holds, incorrect call routing, and lost messages. Maximise Customer Satisfaction NEC’s Unified Messaging (UM) solution is the answer for small and medium businesses wishing to maximise customer satisfaction. As customers call your business, an instruction menu announcement will play providing them with a choice of dialling options. From there, they can simply direct themselves without an operator ever putting them on hold. Automate Your Communications The SV9300 UM system automates your communications by providing your business with one voicemail system complete with integrated voice messaging capabilities and automated attendant features. Our UM solution increases user productivity by providing them with enhanced call control and an easy-to-use management interface. With the additional productivity features that UM provides, your users will be able to save, delete, or keep as new any voice message that has been forwarded to your email system, letting you empower your team to simplify message management and streamline business communications on their own-right from their desktop. We have long surpassed the days of traditional communication. Telephones took over letters and the world became a small place. And we know technology doesn’t stop there, new advancements are made almost every day. The more they revamp, the better connected we are.
Communication technology has reached people on an individual level and made their lives easier. But the ones benefiting from these technological advancements are undoubtedly businesses. Advanced business phone systems help connect businesses with customers in a hassle-free way. Not just locally, but a business expansion on the global scale is aided by powerful telephone systems. Today, let us have a look at the different options of communication that are available to businesses worldwide. Many of us don’t know the difference between a business phone service and a business phone system. Let us look at them closely and determine the functionalities that differentiate both. This knowledge can help you decide the best option for your business. NEC’s UNIVERGE® SV9100 is the unified communications (UC) solution of choice for small and medium businesses (SMBs) who don’t want to be left behind. Designed to fit your unique needs, the UNIVERGE SV9100 platform is a powerful communications solution that provides SMBs with the efficient, easy-to-deploy, mobile technology that they require.
Reliable and adaptable, the SV9100 is built on cutting-edge technology that supports voice, unified communications and collaboration, unified messaging, and mobility out-of-the-box, all the while remaining easy to manage. The UNIVERGE SV9100 offers:
Blade Architecture Mix and match the right blades to deliver the perfect communications platform for your business.
Scales with you One chassis delivers up to 80 traditional phones or nearly 900 IP phones. Need more? Chain up to 4 chassis in a stack. You now have a system capable of nearly 400 traditional phones. Still need more? Link multiple stacks on the same site or spread across the globe - up to a maximum of 50 stacks. Easy to manage The NEC SV9100 offers centralised management of your phone and enterprise communications system. Moves, adds and changes of SV9100 phones are quick and easy, via intuitive, easy to use, web-based management tools. Simply plug any phone into any jack wherever it’s needed. It’s ready to go! Built for the rack The SV9100 is a rack stackable chassis (19” / 48.3cm) that supports server functions, media gateways and media converters all in a single unit. Equally at home on the floor or the wall The SV9100 also comes in a floor or wall mountable chassis (9.5” / 24.1cm) and handles up to 32 digital or analogue terminals, and up to 896 IP terminals. Simplify your customer interactions Customer service is key to any business and ensuring your customers get to talk to the right person is crucial. This is easy with the SV9100’s inbuilt Contact Centre. Boost customer service and agent productivity by routing calls based upon the number called, waiting times, and the time of day. Priority callers can jump the queue by dialling special queue numbers. Your customers are given the option of either leaving a message for agent call-back or holding for the next available agent. Callers are always kept in the loop with periodic announcements. Detailed reporting can be used for agent scheduling, business analysis and improvement of your contact centre’s efficiency. These reports can be scheduled or printed on demand in both textual and graphical formats. Agents and supervisors are always informed with alerts sent directly to their desk phone. The SV9100 ACD’s real-time display provides a simulated wallboard. Providing supervisors with both queue threshold and agent information on their PCs. Supervisors and authorised agents can use the agent desktop application to text message important information to agents or groups. IP and traditional telephones It’s all about choice When it comes to desk phones there is no “one size fits all”. With NEC you can choose the phone that best meets your business demands. From 2 - 144 buttons and from no display, through multiple greyscale screens to a full colour touch display you are sure to find the perfect phone. Work where work takes you Login to any IP enabled phone with your credentials and automatically have your profile follow you - enabling staff to work effectively in meeting rooms and remote offices or even remotely when using a softphone. Directory access Users can quickly access corporate and personal directories to easily reach the people they need. When a contact calls, their name is displayed instead of their phone number. More than just a phone Unified messaging, contact centre and click to call are just a few of the advanced applications that can be accessed from your NEC desk phone. Do even more with these powerful add-on modules Need access to every feature with a single button press? Sometimes 24 buttons are just not enough - NEC has both an 8 and 60 button add-on module to ensure the features you need are simply a button press away. Answer calls with your wireless headset NEC’s handsets Support Electronic Hook Switch, allowing you to be notified of incoming calls via your wireless headset. Simply press the button on the headset to answer / release the call. Great for office areas where staff are required to work short distances from their desk and still be contactable. Use your phone wirelessly Sometimes it isn’t possible to run physical LAN cables to locations where you may want to put a phone, like in reception areas or older buildings where adding new cabling can be impractical. With the NEC Wi-Fi adapter your phone simply needs power and your voice is transmitted via Wi-Fi - a simple and cost effective solution. Pair with your mobile With NEC’s Bluetooth module you can pair your mobile phone to your desk phone. When your mobile phone rings, so too will your desk phone. You can then answer the call using your desk phones handpiece rather than having to take your mobile Note: Add-on modules are only available on select handsets models. out of your bag, purse or pocket. |